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Gauteng, South Africa
Frequently Asked Questions!
A continuously improved wine list of well-loved wines, selected for excellent balance between value, quality and enjoyment.
WineSpy pledge to share these well-loved wines through this website and to keep on searching far and wide for more wine recommendations.
Only favourite wines from the WineSpy Cellar are shared as recommendations.
Wines from this limited selection are awarded a WineSpy rating – This is Not an expert rating but rather a recommendation from a Wine Lover. See the ratings page!
Reviews and comments from Wine Lovers on our website will assist with searches and further additional Wine recommendations. Join the WineSpy to get recommended deals and nominate your favourite wines.
From the WineSpy Cellar you can select your own Wish List collection.
From your Wish List you link through at your leisure and buy directly from the participating Cellars online shops.
Quality wines are available from the participating Cellars at discount prices – Use your WineSpy Discount Code!
WineSpy use an affiliation business model and earns commission on wine sales using the WineSpy Discount Code.
WineSpy will publish interesting wine, cellar / wine estate and wine personality posts for your enjoyment.
Improve your general wine knowledge with a Fun Wine Facts and Fiction Quiz.
The Wine Spy carefully selects your wine based on specific vintage tastings but also tasting multiple vintages over time.
This creates a value and quality trend that the recommendations and ratings are based on.
Vintage quality and value over time will influence Wine Spy recommendations and ratings – positively or negatively.
Link through Wish List or from individual wines to participating cellars / wine estates.
Orders and Account information will be handled directly between customers and cellars / wine estates. This includes Shopping Cart, Checkout and Payment.
Receive your discount by using your Discount Code!
The price indication (incl. VAT) is provided per bottle for easy comparison.
The actual minimum order quantity is in case (6 bottles) multiples.
Indicated prices might be different from actual prices on cellar online platforms. Actual prices can be influenced by cellar additional promotions or adjustments.
On the products pages – check the wine discount badge for the WINESPY… code.
Use the Cellar Shop button to link to the participating cellar online store.
Use this code on the online store to get minimum 10% customer discount on the undiscounted wine prices.
Additional cellar promotions will result in more than 10% discount on undiscounted online prices!
Shipping costs will be handled according to each cellar / wine estate’s own conditions like minimum order quantity (ie. single cases) and thresholds for passing on shipping costs to the customer (ie single cases) or threshold for no shipping costs to the customer (ie multiple cases or above a certain order value).
Not at this stage. Because of the direct link to participating cellars this is not an option offered. WineSpy mixed cases of selected wines from the same cellar / wine estate will be offered, where possible.
Determined by courier companies safety and packaging requirements. It also limits breakage. Ultimately determined by the specific cellar / wine estate.
Determined by the specific cellar / wine estate. Typically 3 – 5 days working days and up to 7 days to areas outside the larger cities and towns.
Determined by specific cellar / wine estate, but mostly Yes! Delivery might take a bit longer.
Please update your account information directly on the cellar / wine estate shopping platform.
This is determined by the cellar shipping directly to your door through their designated channels. Prompt and accurate delivery is expected using this channel as each participating cellar aims to support their brand with good service.
The cellar / wine estate providing direct delivery can be contacted to make delivery changes or to enquire about progress. In most instances delivery will take place before the need to track or enquire arises.
This process is determined by the specific cellar / wine estate. Below you will find a typical process used for this:
The courier is normally liable for breakages & damages. A replacement order is generated and the full order must be returned to the courier company. Please check on receipt of your order.
The courier is normally liable for deliveries to a different address / person than specified on the order. A replacement order is generated for the customer.
If the wine has gone bad or the customer receives an incorrect delivery – a collection is normally arranged with the courier company and a replacement order is generated for the customer.
